The Dealership - The Biggest Problem with the Honda Fit EV (Part 1)

I am moving out-of-state, and because Honda cannot service the EV out-of-state, I have to return the car.  It is actually a pretty good deal.  I don't have to pay any early penalties, and ending the lease won't hurt my credit.  However, returning the vehicle is easier said than done because of one big roadblock - The Dealership.

I didn't start to realize how much trouble the dealership would be until last month when the car indicated that it needed to go in for service ("Maintenance Required Soon" lit up the dash board every time I started the car).  When I brought it in, the dealership had no idea what to do with the car including the man "certified" to work on the vehicle.  About 5 different employees asked if my EV needed an oil change, and one of them actually argued with me when I said it didn't have oil let alone an engine to change it from!

Six hours later, they had finally found the maintenance instructions (AKA - rotate the tires) and told me it was done.  However, it was not done.  They forgot to clear the maintenance indicator and didn't wash the car.  I pointed this out and it took them nearly another hour to figure out how to clear the indicator.

The irony of it all came to a head at the checkout window.  The clerk invited me to attend the dealership's open house, with the "selling-point" that the dealership would teach owners more about their vehicles.  Someone needs to teach the dealership first!

They never did wash the car.